STATE UNIVERSITY of NEW YORK (SUNY) Potsdam
Department of Information and Communication Technology
IT 648 - Principles of Performance Technology
- Course Syllabus -
Dr. Anthony Betrus: Instructor
Summer 2010, Watertown

Credit: Three semester hours

Time: 5:30-9:30 Friday; 9:00-5:30 Saturday

Meeting Dates:July 23 & 24; July 30 and 31; August 6 and 7

Location: Dulles 3105 (Jefferson Community College)

Purpose: This course is intended to provide students with an introduction to performance technology. More specifically, the course is a survey of:

1. The major concepts and issues included in the field of Performance Technology

2. The differing interpretations of the field and its component parts

3. The possible applications of the performance technology process

This course is not intended to be an in-depth treatment of any particular part of the field, nor is it intended to provide extensive training in the "how-to's" of the field. This course is an introduction to the primary ideas of the field. By the conclusion of the course, students should be able to more clearly identify the areas of the field of performance technology in which they are interested. They should also have an idea of the factors which are involved in the field and how they relate to each other.

Required Readings:

M. Greer (1999). The Manager's Pocket Guide to Project Management. HRD Press

N. Cohen (1999). The Manager's Pocket Guide to Effective Mentoring. HRD Press

D. Feldman (2001). The Manager's Pocket Guide to Workplace Coaching. HRD Press
R. Bellingham (2001). The Manager's Pocket Guide to Corporate Culture Change. HRD Press

A. Hiam (1998). The Manager's Pocket Guide to Creativity. HRD Press

S. Fisher (1997). The Manager's Pocket Guide to Performance Management. HRD Press

L. Hart (1999). The Manager's Pocket Guide to Dealing with Conflict. HRD Press

K. Curley & B. Kivowitz (2001). The Manager's Pocket Guide to Knowledge Management

S. Haines (1998). The Manager's Pocket Guide to Systems Thinking & Learning. HRD Press
K. Gustafson and R. Branch (2001). Survey of Instructional Development Models. 4th Edition. AECT/ERIC Press

Recommended Books:

A. Rossett (1999). First Things Fast. Jossey-Bass, Pfeiffer.

T. Esque and P. Patterson (eds.) (1998). Getting Results: Case Studies in Performance Improvement. HRD Press.

D. Zieilinski (ed.) (1996). The Effective Performance Consultant. Lakewood Publications.

R. Dean (ed.) (1997). Performance Engineering At Work. ISPI Publications

G.A. Rummler and A. Bracke (1990). Improving Performance: How To Manage the White Spaces on the Orgnazational Chart. Jossey-Bass.

H. Stolovitch and E. Keeps (1992). Handbook of Human Performance Technology: A Comprehensive Guide for Analyzing and Solving Performance Problems in Organizations. Jossey-Bass.

T. Gilbert (1996). Human Competence: Engineering Worthy Performance. ISPI Publications.

Booth, Columb, and Williams (2003). The Craft of Research. University of Chicago Press.

Recommended Web Pages:

International Society for Performance Improvement (ISPI) http://www.ispi.org/
Association for Educational Communications and Technology (AECT) http://www.aect.org/

Recommended Journals:

Training
Performance Improvement Quarterly
Training and Development Journal
Performance and Instruction

Requirements:

Attendance: Daily attendance is required of all students, as the content of daily class discussions cannot be obtained in any way other than attending class.

Technology Requirements: In lieu of textbooks, please reserve $100 for various technology expenses may be incurred during the course of the class.

Digital Storage: It is strongly recommended that each student purchase a USB Drive, with at least 4gb capacity.

Plagiarism: This course adheres to the College's policy on academic honesty as stated in the Undergraduate Catalog. Plagiarism may lead to grade reduction, course failure, or expulsion from school.

Students with Disabilities: Any students with a disability needing academic adjustments or accommodations should speak with the professor as early as possible. Students with disabilities should contact: Sharon House, Coordinator of Accommodative Services at 267-3267, Sisson 112, or e-mail her at housese@potsdam.edu for further assistance. All disclosures will remain confidential.

Grading:

2 hour Seminar - 40 points

- Appropriate Readings

- Secure the manager to be interviewed

- Match between readings and background of manager

- Interview via e-mail or phone (or both) the manager ahead of time.  Prepare a summary of the interview, including especially the manager's relevant background and experiences and distribute to the class to read.

- Collect questions from the class to be distributed to the manager in advance of the live interview.

- Collect any written responses from the manager and distribute back to the class in advance of the interview.

- Summary  written case study, 2-3 pages.

EPPS/Portfolio - 30 points

Class Participation - Based on Attendance and Quality of Participation - 30 points.

Course Schedule:

Office Information:
E-mail: betrusak@potsdam.edu
Office: Dunn Hall 393
Phone: (315) 267-2670

This page created 7/19/2010 by Dr. Anthony Betrus.  Last updated 7/30/2010.